SERVICE PROCEDURE & AGREEMENT
If you are inquiring about a service issue within 30 days of your initial purchase, please contact your retailer directly.
Please download, review and complete the Product Service Request Form. Submit the completed form to service@feiyueusa.com or via FAX at (909)613-5808.
Manufacturer's Service will not be accepted without the RMA# and a copy of the original invoice. RMA numbers are good for 30 days from the date of issue. If service item is not received within 30 days of receiving the RMA number, you will have to complete this procedure once again.
For safety purposes, please ship service items in original manufacturer's packaging, same condition as sold, with all accessories and manual. Place the manufacturer's box into a shipping carton. Do not place stickers or shipping labels on the original manufacturer's packaging unless otherwise stated during RMA# requesition. Ship to us prepaid by a traceable method.
A nonimal shipping and handling fee applies on all manufacturer service. More details can be found in the Product Service Request Form.
Service items that are received will be reviewed by a certified technician.
Within 7 days of the receipt of the service item, the customer will be contacted and informed of the condition and if service is needed for the item.
To obtain current status of your service or warranty, please contact us at 1-888-8FEIYUE or via email at service@feiyueusa.com Please submit inquiries with your contact information and RMA service number.
All service items carry a 90 days service warranty from the date of the completion of said service. All service warranties must be claimed before the 90 day period ends. No grace periods will be given.
The customer will be informed when item is ready to be returned.
Upon this notification, customers have 30 days to pickup or inform us of shipping arrangements. We will contact customer via an official method that item(s) is ready. Items left over 30 days will be disposed of at our own discretion.
For additional information, please contact us at service@feiyueusa.com
